Custom, built in days

No-show recovery agent for Facebook Messenger

The no-show recovery agent for Facebook Messenger sends the rebooking message on Facebook Messenger.

Riverside Family ClinicNo-show recovery agentFacebook Messenger
  1. Missed: 10:30 todayHealthbridge
  2. No-show recovery agent: Hi Johan, we missed you at Riverside Family Clinic today. No problem, these things happen. Want to rebook?
  3. Customer: Yes, sorry. Work ran late.
  4. No-show recovery agent: Late afternoons might suit better then. Thursday at 17:00?
  5. Customer: Perfect.
  6. Booked Thursday 17:00Healthbridge
Sample conversation. People, brands and figures are made up.

What it can do with Facebook Messenger

  • Sends the rebooking message on Facebook Messenger
  • Answer messages to your page with the same agent as your site
  • Send booking and checkout links in the thread
  • Hand over to a person with the history attached

Questions

What does the no-show recovery agent do with Facebook Messenger?

Sends the rebooking message on Facebook Messenger.

Is the Facebook Messenger connector live?

Not yet as a ready-made connector.

Does the no-show recovery agent charge a fee?

Only if you charge one and tell it to.

Is it the same agent on Facebook Messenger as on our website?

Yes.

Does the agent triage or diagnose patients?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.