Custom, built in days
Support inbox agent for Facebook Messenger
The support inbox agent for Facebook Messenger answers support messages that arrive on Facebook Messenger.
Northfield NutritionSupport inbox agentFacebook Messenger
- 42 new tickets overnightShopify
- Support inbox agent: Morning. 42 tickets came in overnight. I answered and closed 31: 18 order status, 9 product questions and 4 address changes.
- Support inbox agent: 11 are waiting on you: 6 refunds over your limit, 3 that mention a reaction, which I don’t answer, and 2 complaints.
- Customer: Send me the reaction ones first.
- 3 tickets assigned to you, each with a summary
What it can do with Facebook Messenger
- Answers support messages that arrive on Facebook Messenger
- Answer messages to your page with the same agent as your site
- Send booking and checkout links in the thread
- Hand over to a person with the history attached
Questions
What does the support inbox agent do with Facebook Messenger?
Answers support messages that arrive on Facebook Messenger.
Is the Facebook Messenger connector live?
Not yet as a ready-made connector.
Which tickets does the support inbox agent close on its own?
Routine ones you allow, such as order status, address changes, product questions answered by your help articles, and refunds under your limit.
Is it the same agent on Facebook Messenger as on our website?
Yes.
Does the agent make health claims about our supplements?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.
The support inbox agent by vertical
- Support inbox agent for supplement brands
- Support inbox agent for peptide brands
- Support inbox agent for skincare brands
- Support inbox agent for sleep brands
- Support inbox agent for longevity brands
- Support inbox agent for wearables companies
- Support inbox agent for gyms and fitness studios
- Support inbox agent for mental wellness apps
- Support inbox agent for pharmacies