Privacy Policy
At Ollie Health, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our services or visit our website. By accessing or using our services, you agree to the terms and conditions outlined in this policy.
Information We Collect:
Account Information:
When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history (collectively, “Account Information”).
User Content:
When you use our Services, we collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services (“Content”).
Communication Information:
If you communicate with us, we collect your name, contact information, and the contents of any messages you send (“Communication Information”).
Technical Information:
Personal information we receive automatically from your use of the Services: When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions:
- Log Data: Information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
- Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
- Device Information: Includes name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
- Cookies: We use cookies to operate and administer our Services, and improve your experience. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website. For more details on cookies, please visit All About Cookies (opens in a new window).
How We Use Your Information:
Provision of Services:
We use the collected information to provide and improve our services, personalize your experience, and communicate with you about your mental health and support options. This includes responding to inquiries, fulfilling your requests, and sending you important updates.
Processing Through AI Services:
We process personal information through our AI services to offer mental health coaching and support. This includes any information you choose to share with our AI chatbot, which is used to provide immediate and effective assistance.
Mental Health Check-ins:
We occasionally send mental health check-ins to ensure your well-being. The data collected from these check-ins is stored securely.
Analytics and Improvements:
We may use the collected information for analytical purposes, such as understanding usage trends, assessing the effectiveness of our services, and making improvements to enhance user experience. We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.
Legal Compliance and Protection:
We may disclose your information if required by law, legal process, or governmental request. We may also disclose your information to protect our rights, privacy, safety, or the rights, privacy, or safety of others.
Data Security:
We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Third-Party Services:
Language Models:
Our AI chatbot makes use of third-party language models to offer mental health coaching. By using our services, you consent to sharing personal information with our AI in return for its services.
Booking Platforms:
We use third-party booking platforms to ensure seamless bookings. These service providers may have access to your personal information as necessary to perform their functions but are obligated to maintain the confidentiality and security of your information.
Data Sharing:
We do not share data with other companies, even if you are using the service as an employee. Your personal information, including your name, profile picture, and scoring-related data, is stored securely.
Limitations:
Our AI chatbot provides immediate mental health support but does not take responsibility for suicide or any other related issues. We do not assume responsibility for any outcomes arising from interactions with our services. Ollie Health and its AI services are not a substitute for professional medical advice, diagnosis, or treatment.
Your Choices:
- Account Information:
You may review, update, or delete your account information by logging into your account settings or contacting us directly. Please note that certain information may be retained for legal or legitimate business purposes.
- Communication Preferences:
You can opt out of receiving non-essential communications from us by following the unsubscribe instructions provided in those communications. However, we may still send you important updates and mental health-related communications necessary for the provision of our services.
Children’s Privacy:
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals in this age group. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information.
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the revised policy on our website or through other communication channels. We encourage you to review this Privacy Policy periodically for the latest information.
Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Ollie Health Inc.
2055 Limestone Rd STE 200-C, Wilmington, DE, New Castle, US, 19808
Email: bookings@ollie.health
By using Ollie Health’s services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
Updated: 30 May 2024
Information We Collect:
Account Information:
When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history (collectively, “Account Information”).
User Content:
When you use our Services, we collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services (“Content”).
Communication Information:
If you communicate with us, we collect your name, contact information, and the contents of any messages you send (“Communication Information”).
Technical Information:
Personal information we receive automatically from your use of the Services: When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions:
- Log Data: Information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
- Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
- Device Information: Includes name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
- Cookies: We use cookies to operate and administer our Services, and improve your experience. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website. For more details on cookies, please visit All About Cookies (opens in a new window).
How We Use Your Information:
Provision of Services:
We use the collected information to provide and improve our services, personalize your experience, and communicate with you about your mental health and support options. This includes responding to inquiries, fulfilling your requests, and sending you important updates.
Processing Through AI Services:
We process personal information through our AI services to offer mental health coaching and support. This includes any information you choose to share with our AI chatbot, which is used to provide immediate and effective assistance.
Mental Health Check-ins:
We occasionally send mental health check-ins to ensure your well-being. The data collected from these check-ins is stored securely.
Analytics and Improvements:
We may use the collected information for analytical purposes, such as understanding usage trends, assessing the effectiveness of our services, and making improvements to enhance user experience. We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.
Legal Compliance and Protection:
We may disclose your information if required by law, legal process, or governmental request. We may also disclose your information to protect our rights, privacy, safety, or the rights, privacy, or safety of others.
Data Security:
We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Third-Party Services:
Language Models:
Our AI chatbot makes use of third-party language models to offer mental health coaching. By using our services, you consent to sharing personal information with our AI in return for its services.
Booking Platforms:
We use third-party booking platforms to ensure seamless bookings. These service providers may have access to your personal information as necessary to perform their functions but are obligated to maintain the confidentiality and security of your information.
Data Sharing:
We do not share data with other companies, even if you are using the service as an employee. Your personal information, including your name, profile picture, and scoring-related data, is stored securely.
Limitations:
Our AI chatbot provides immediate mental health support but does not take responsibility for suicide or any other related issues. We do not assume responsibility for any outcomes arising from interactions with our services. Ollie Health and its AI services are not a substitute for professional medical advice, diagnosis, or treatment.
Your Choices:
- Account Information:
You may review, update, or delete your account information by logging into your account settings or contacting us directly. Please note that certain information may be retained for legal or legitimate business purposes.
- Communication Preferences:
You can opt out of receiving non-essential communications from us by following the unsubscribe instructions provided in those communications. However, we may still send you important updates and mental health-related communications necessary for the provision of our services.
Children’s Privacy:
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals in this age group. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information.
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the revised policy on our website or through other communication channels. We encourage you to review this Privacy Policy periodically for the latest information.
Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Ollie Health Inc.
2055 Limestone Rd STE 200-C, Wilmington, DE, New Castle, US, 19808
Email: bookings@ollie.health
By using Ollie Health’s services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
Updated: 30 May 2024
