Privacy Policy

Effective Date: 23 June 2023

At Ollie Health, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our services or visit our website. By accessing or using our services, you agree to the terms and conditions outlined in this policy.

Information We Collect:

1.1 Personal Information: We may collect personal information that you provide to us voluntarily, such as your name, email address, phone number, and any other information you choose to provide when you register an account, fill out forms, or interact with our services.

1.2 Health Information: As a healthcare service provider, we do not collect health-related information, such as medical history, symptoms, treatment plans, and other information relevant to your health.

1.3 Log and Device Information:When you access our services, we may automatically collect certain information about your device, including your IP address, browser type, operating system, and other technical details. We may also collect log information, such as your access times, pages viewed, and interactions with the service.

1.4 Cookies and Similar Technologies: We may use cookies and similar technologies to enhance your experience and collect additional information about how you use our services. These technologies may track your browsing activity, preferences, and enable certain features of the service.

How We Use Your Information:

2.1 Provision of Services: We use the collected information to provide and improve our services, personalize your experience, and communicate with you about your health and treatment options. We may also use your information to respond to inquiries, fulfill your requests, and send you important updates.

2.2 Health-related Communications:We may send you health-related communications, such as appointment reminders, test results, medication reminders, and other information related to your healthcare. These communications are necessary for the provision of our services and your ongoing care.

2.3 Analytics and Improvements:We may use the collected information for analytical purposes, such as understanding usage trends, assessing the effectiveness of our services, and making improvements to enhance user experience.

2.4 Legal Compliance and Protection:We may disclose your information if required by law, legal process, or governmental request. We may also disclose your information to protect our rights, privacy, safety, or the rights, privacy, or safety of others.

Data Security: We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Third-Party Services: We may engage third-party service providers to perform various functions on our behalf, such as hosting, data analysis, customer support, and marketing. These service providers may have access to your personal information as necessary to perform their functions, but they are obligated to maintain the confidentiality and security of your information.Your Choices:

5.1 Account Information:You may review, update, or delete your account information by logging into your account settings or contacting us directly. Please note that certain information may be retained for legal or legitimate business purposes.

5.2 Communication Preferences:You can opt out of receiving non-essential communications from us by following the unsubscribe instructions provided in those communications. However, we may still send you important updates and health-related communications that are necessary for the provision of our services.

Children’s Privacy: Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals in this age group. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information.

Changes to this Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the revised policy on our website or through other communication channels. We encourage you to review this Privacy Policy periodically for the latest information.

Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Ollie Health
Address: 27 Somerstand Road, Cape Town, 8005

Email: bookings@ollie.health
Phone: 0723682745

By using Ollie Health’s services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
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