Custom, built in days
Lab results agent for Facebook Messenger
The lab results agent for Facebook Messenger sends results and the explainer on Facebook Messenger.
Summit PathologyLab results agentFacebook Messenger
- Results released: full blood count and lipid panelFHIR lab results
- Lab results agent: Hi Ayanda, your results from Summit Pathology are ready. Want me to go through them?
- Customer: Yes please. Is anything wrong?
- Lab results agent: Eleven of your twelve results are inside the lab’s reference range. Your LDL cholesterol is 3.4 mmol/L, a little above the range of under 3.0. It’s worth talking through with your doctor, and the report doesn’t mark it as urgent.
- Customer: Can you book that?
- Booked a follow-up for ThursdayPractice diary
What it can do with Facebook Messenger
- Sends results and the explainer on Facebook Messenger
- Answer messages to your page with the same agent as your site
- Send booking and checkout links in the thread
- Hand over to a person with the history attached
Questions
What does the lab results agent do with Facebook Messenger?
Sends results and the explainer on Facebook Messenger.
Is the Facebook Messenger connector live?
Not yet as a ready-made connector.
Does the lab results agent tell people what their results mean for them?
It explains each result in plain words against the lab’s reference range and says which sit outside it.
Is it the same agent on Facebook Messenger as on our website?
Yes.
Does the agent interpret results like a doctor would?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.