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No-show recovery agent for WhatsApp

The no-show recovery agent for WhatsApp sends the rebooking message on WhatsApp.

Riverside Family ClinicNo-show recovery agentWhatsApp
  1. Missed: 10:30 todayHealthbridge
  2. No-show recovery agent: Hi Johan, we missed you at Riverside Family Clinic today. No problem, these things happen. Want to rebook?
  3. Customer: Yes, sorry. Work ran late.
  4. No-show recovery agent: Late afternoons might suit better then. Thursday at 17:00?
  5. Customer: Perfect.
  6. Booked Thursday 17:00Healthbridge
Sample conversation. People, brands and figures are made up.

What it can do with WhatsApp

  • Sends the rebooking message on WhatsApp
  • Answer customers and members on your own WhatsApp business number, day and night
  • Read photos and voice notes, like a membership card, a label or a lab report
  • Send approved templates for reminders and check-ins outside the 24-hour window

Questions

What does the no-show recovery agent do with WhatsApp?

Sends the rebooking message on WhatsApp.

Is the WhatsApp connector live?

Yes.

Does the no-show recovery agent charge a fee?

Only if you charge one and tell it to.

Is it the same agent on WhatsApp as on our website?

Yes.

Does the agent triage or diagnose patients?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.