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No-show recovery agent for SMS

The no-show recovery agent for SMS sends the rebooking message on SMS.

Riverside Family ClinicNo-show recovery agentSMS
  1. Missed: 10:30 todayHealthbridge
  2. No-show recovery agent: Hi Johan, we missed you at Riverside Family Clinic today. No problem, these things happen. Want to rebook?
  3. Customer: Yes, sorry. Work ran late.
  4. No-show recovery agent: Late afternoons might suit better then. Thursday at 17:00?
  5. Customer: Perfect.
  6. Booked Thursday 17:00Healthbridge
Sample conversation. People, brands and figures are made up.

What it can do with SMS

  • Sends the rebooking message on SMS
  • Send one message or up to 500 at once
  • Check opt-outs before every send
  • Time delivery to the person’s time zone and quiet hours

Questions

What does the no-show recovery agent do with SMS?

Sends the rebooking message on SMS.

Is the SMS connector live?

Yes.

Does the no-show recovery agent charge a fee?

Only if you charge one and tell it to.

Is it the same agent on SMS as on our website?

Yes.

Does the agent triage or diagnose patients?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.