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Intake and booking agent for Facebook Messenger

The intake and booking agent for Facebook Messenger takes intake and books visits on Facebook Messenger.

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Riverside Family ClinicIntake and booking agentFacebook Messenger
  1. Customer: Hi, I’d like to book. A cough that has lasted two weeks.
  2. Red-flag check: none foundSymptom red flags
  3. Read open slotsHealthbridge
  4. Intake and booking agent: Thanks Johan. I can book you in at Riverside Family Clinic on Tuesday at 10:30 or Wednesday at 15:00. Which suits you?
  5. Customer: Tuesday.
  6. Booked and intake filedHealthbridge
  7. Intake and booking agent: You’re booked for Tuesday at 10:30. I’ll send a reminder the day before. If anything gets worse before then, message me straight away.
Sample conversation. People, brands and figures are made up.

What it can do with Facebook Messenger

  • Takes intake and books visits on Facebook Messenger
  • Answer messages to your page with the same agent as your site
  • Send booking and checkout links in the thread
  • Hand over to a person with the history attached

Tools.

Facebook MessengerCustomSymptom red flagsLiveWhatsAppLiveGoogle CalendarCustomVoice and phone callsLive

Questions

What does the intake and booking agent do with Facebook Messenger?

Takes intake and books visits on Facebook Messenger.

Is the Facebook Messenger connector live?

Not yet as a ready-made connector.

Does the intake and booking agent triage people clinically?

No.

Is it the same agent on Facebook Messenger as on our website?

Yes.

Does the agent triage or diagnose patients?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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