Terms of Service

Welcome to Ollie Health. By accessing or using our services, you agree to be bound by these Terms of Service (the "Terms"). Please read them carefully. If you do not agree to these Terms, you may not use our services.

1. Acceptance of Terms
By creating an account, accessing, or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our services.

2. Description of Services
Ollie Health provides AI-based mental health coaching and support through our chatbot, as well as secure video sessions with registered and licensed mental health providers. We also conduct mental health check-ins to track and improve your mental health and an integrated booking platform for seamless scheduling.

3. Eligibility
You must be at least 18 years old to use our services. By using our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

4. User Accounts
When you create an account with us, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

5. User Content
You are solely responsible for any content you provide, upload, or transmit through our services, including any personal information or data shared with our AI chatbot ("User Content"). You grant us a non-exclusive, royalty-free, worldwide, and transferable license to use, modify, and distribute your User Content in connection with providing our services.

6. Prohibited Conduct
You agree not to use our services to:
- Violate any laws or regulations.
- Infringe on the rights of others.
- Transmit any harmful, offensive, or illegal content.
- Interfere with or disrupt the security or functionality of our services.

7. Data Privacy
Our collection and use of personal information are governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.

8. AI and Limitations
Our AI chatbot provides mental health support and coaching but is not a substitute for professional medical advice, diagnosis, or treatment. Ollie Health does not take responsibility for any outcomes related to the use of our AI services. If you are in crisis or require medical attention, please seek professional help immediately.

9. Third-Party Services
We may use third-party services, such as booking platforms and language models, to provide our services. By using our services, you agree to the terms and policies of these third-party services. We are not responsible for the actions or policies of third-party service providers.

10. Termination
We reserve the right to suspend or terminate your account and access to our services at our discretion, without notice, if we believe you have violated these Terms or engaged in any prohibited conduct.

11. Disclaimers
Our services are provided "as is" and "as available," without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted or error-free. We disclaim all warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability
To the fullest extent permitted by law, Ollie Health, its affiliates, and their respective directors, officers, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:Your use or inability to use our services.Any unauthorized access to or use of our services and/or any personal information stored therein.Any interruption or cessation of transmission to or from our services.Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party.Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the services.

13. Indemnification
You agree to indemnify, defend, and hold harmless Ollie Health, its affiliates, and their respective directors, officers, employees, agents, and contractors from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of our services, your violation of these Terms, or your violation of any rights of another.

14. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Ollie Health operates, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

15. Changes to Terms
We may update these Terms from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the revised Terms on our website or through other communication channels. Your continued use of our services after such changes constitutes your acceptance of the revised Terms.

16. Contact Us
If you have any questions, concerns, or requests regarding these Terms or our services, please contact us at:

Ollie Health Inc.
2055 Limestone Rd STE 200-C, Wilmington, DE, New Castle, US, 19808
Email: bookings@ollie.health

By using Ollie Health’s services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Updated: 30 May 2024
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