No-show recovery agent for mental wellness apps

A ready-made Health Loops agent that reaches out gently after a missed session and rebooks.

Quiet HourNo-show recovery agentWeb chat embed
  1. Missed: 10:30 todaySimplePractice
  2. No-show recovery agent: Hi Priya, we missed you at Quiet Hour today. No problem, these things happen. Want to rebook?
  3. Customer: Yes, sorry. Work ran late.
  4. No-show recovery agent: Late afternoons might suit better then. Thursday at 17:00?
  5. Customer: Perfect.
  6. Booked Thursday 17:00SimplePractice
Sample conversation. People, brands and figures are made up.

What it does with your systems

  • Rebooks missed SimplePractice bookings
  • Sends the rebooking message on WhatsApp
  • Sends the rebooking message on SMS
  • Rebooks missed Google Calendar bookings

Questions

What is a no-show recovery agent for mental wellness apps?

A ready-made Health Loops agent that reaches out gently after a missed session and rebooks.

Does the no-show recovery agent charge a fee?

Only if you charge one and tell it to.

When does it message?

The same day, a short while after the missed slot, at a time you set.

What happens if a member is in crisis?

Described symptoms go through a fixed red-flag list.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.