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Support inbox agent for WhatsApp

The support inbox agent for WhatsApp answers support messages that arrive on WhatsApp.

Northfield NutritionSupport inbox agentWhatsApp

42 new tickets overnightShopify
Support inbox agent: Morning. 42 tickets came in overnight. I answered and closed 31: 18 order status, 9 product questions and 4 address changes.
Support inbox agent: 11 are waiting on you: 6 refunds over your limit, 3 that mention a reaction, which I don’t answer, and 2 complaints.
Customer: Send me the reaction ones first.
3 tickets assigned to you, each with a summary

Sample conversation. People, brands and figures are made up.

What it can do with WhatsApp

Answers support messages that arrive on WhatsApp
Answer customers and members on your own WhatsApp business number, day and night
Read photos and voice notes, like a membership card, a label or a lab report
Send approved templates for reminders and check-ins outside the 24-hour window

Answers support messages that arrive on WhatsApp.

Yes.

Routine ones you allow, such as order status, address changes, product questions answered by your help articles, and refunds under your limit.

Yes.

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.