Live
Lab results agent for WhatsApp
The lab results agent for WhatsApp sends results and the explainer on WhatsApp.
Summit PathologyLab results agentWhatsApp
- Results released: full blood count and lipid panelFHIR lab results
- Lab results agent: Hi Ayanda, your results from Summit Pathology are ready. Want me to go through them?
- Customer: Yes please. Is anything wrong?
- Lab results agent: Eleven of your twelve results are inside the lab’s reference range. Your LDL cholesterol is 3.4 mmol/L, a little above the range of under 3.0. It’s worth talking through with your doctor, and the report doesn’t mark it as urgent.
- Customer: Can you book that?
- Booked a follow-up for ThursdayPractice diary
What it can do with WhatsApp
- Sends results and the explainer on WhatsApp
- Answer customers and members on your own WhatsApp business number, day and night
- Read photos and voice notes, like a membership card, a label or a lab report
- Send approved templates for reminders and check-ins outside the 24-hour window
Questions
What does the lab results agent do with WhatsApp?
Sends results and the explainer on WhatsApp.
Is the WhatsApp connector live?
Yes.
Does the lab results agent tell people what their results mean for them?
It explains each result in plain words against the lab’s reference range and says which sit outside it.
Is it the same agent on WhatsApp as on our website?
Yes.
Does the agent interpret results like a doctor would?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.