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Support inbox agent for peptide brands

A ready-made Health Loops agent that closes shipping and storage tickets, and sends anything medical to a clinician.

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Helix LabsSupport inbox agentWeb chat embed
  1. 42 new tickets overnightShopify
  2. Support inbox agent: Morning. 42 tickets came in overnight. I answered and closed 31: 18 order status, 9 product questions and 4 address changes.
  3. Support inbox agent: 11 are waiting on you: 6 refunds over your limit, 3 that mention a reaction, which I don’t answer, and 2 complaints.
  4. Customer: Send me the reaction ones first.
  5. 3 tickets assigned to you, each with a summary
Sample conversation. People, brands and figures are made up.

What it does with your systems

  • Answers order and product tickets from Shopify data
  • Reads and closes routine Gorgias tickets, and assigns the rest with a summary
  • Answers support messages that arrive on Email
  • Posts the morning digest and every handover in Slack, for your team to pick up

Tools.

ShopifyLiveGorgiasCustomEmailLiveSlackCustomRechargeCustomStripeCustom

Questions

What is a support inbox agent for peptide brands?

A ready-made Health Loops agent that closes shipping and storage tickets, and sends anything medical to a clinician.

Which tickets does the support inbox agent close on its own?

Routine ones you allow, such as order status, address changes, product questions answered by your help articles, and refunds under your limit.

Can we review its replies before they go out?

Yes.

Does the agent say what a peptide will do for a customer?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

The support inbox agent for other businesses

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Connectors it works with