Custom, built in days

Support inbox agent for Slack

The support inbox agent for Slack answers and closes routine tickets and hands the rest to your team.

Northfield NutritionSupport inbox agentSlack

42 new tickets overnightShopify
Support inbox agent: Morning. 42 tickets came in overnight. I answered and closed 31: 18 order status, 9 product questions and 4 address changes.
Support inbox agent: 11 are waiting on you: 6 refunds over your limit, 3 that mention a reaction, which I don’t answer, and 2 complaints.
Customer: Send me the reaction ones first.
3 tickets assigned to you, each with a summary

Sample conversation. People, brands and figures are made up.

What it can do with Slack

Posts the morning digest and every handover in Slack, for your team to pick up
Run an operations agent in your team’s channels, like a support inbox summary each morning
Post handovers from customer agents for a person to pick up
Let staff check in privately in a direct message

Posts the morning digest and every handover in Slack, for your team to pick up.

Not yet as a ready-made connector.

Routine ones you allow, such as order status, address changes, product questions answered by your help articles, and refunds under your limit.

Yes.

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.