Custom, built in days
Returns agent for Facebook Messenger
The returns agent for Facebook Messenger handles return requests on Facebook Messenger.
Northfield NutritionReturns agentFacebook Messenger
- Customer: I’d like to return magnesium glycinate. It’s not for me.
- Read order #4821: delivered 12 days agoShopify
- Returns agent: Sorry it didn’t suit you. It’s inside the 30-day window. I can refund it, or swap it for something else in the range. Which would you prefer?
- Customer: A refund, please.
- Return created and label sentShopify
- Returns agent: Done. Your return label is in your email. The refund goes back to your card when the parcel reaches us.
What it can do with Facebook Messenger
- Handles return requests on Facebook Messenger
- Answer messages to your page with the same agent as your site
- Send booking and checkout links in the thread
- Hand over to a person with the history attached
Questions
What does the returns agent do with Facebook Messenger?
Handles return requests on Facebook Messenger.
Is the Facebook Messenger connector live?
Not yet as a ready-made connector.
Does the returns agent follow our return policy?
Yes.
Is it the same agent on Facebook Messenger as on our website?
Yes.
Does the agent make health claims about our supplements?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.