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Support inbox agent for Email

The support inbox agent for Email answers support messages that arrive on Email.

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Northfield NutritionSupport inbox agentEmail
  1. 42 new tickets overnightShopify
  2. Support inbox agent: Morning. 42 tickets came in overnight. I answered and closed 31: 18 order status, 9 product questions and 4 address changes.
  3. Support inbox agent: 11 are waiting on you: 6 refunds over your limit, 3 that mention a reaction, which I don’t answer, and 2 complaints.
  4. Customer: Send me the reaction ones first.
  5. 3 tickets assigned to you, each with a summary
Sample conversation. People, brands and figures are made up.

What it can do with Email

  • Answers support messages that arrive on Email
  • Send results, summaries and receipts by email
  • Pick up a reply and carry on as a conversation
  • Attach a PDF report, like a scan report or a statement explainer

Tools.

EmailLiveGorgiasCustomShopifyLiveSlackCustom

Questions

What does the support inbox agent do with Email?

Answers support messages that arrive on Email.

Is the Email connector live?

Yes.

Which tickets does the support inbox agent close on its own?

Routine ones you allow, such as order status, address changes, product questions answered by your help articles, and refunds under your limit.

Is it the same agent on Email as on our website?

Yes.

Does the agent make health claims about our supplements?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

The support inbox agent by vertical

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