Custom, built in days
Support inbox agent for Instagram messages
The support inbox agent for Instagram messages answers support messages that arrive on Instagram messages.
Northfield NutritionSupport inbox agentInstagram messages
- 42 new tickets overnightShopify
- Support inbox agent: Morning. 42 tickets came in overnight. I answered and closed 31: 18 order status, 9 product questions and 4 address changes.
- Support inbox agent: 11 are waiting on you: 6 refunds over your limit, 3 that mention a reaction, which I don’t answer, and 2 complaints.
- Customer: Send me the reaction ones first.
- 3 tickets assigned to you, each with a summary
What it can do with Instagram messages
- Answers support messages that arrive on Instagram messages
- Answer product questions sent by direct message
- Reply to story mentions and comments that ask a question
- Send a checkout or booking link in the thread
Questions
What does the support inbox agent do with Instagram messages?
Answers support messages that arrive on Instagram messages.
Is the Instagram messages connector live?
Not yet as a ready-made connector.
Which tickets does the support inbox agent close on its own?
Routine ones you allow, such as order status, address changes, product questions answered by your help articles, and refunds under your limit.
Is it the same agent on Instagram messages as on our website?
Yes.
Does the agent make health claims about our supplements?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.
The support inbox agent by vertical
- Support inbox agent for supplement brands
- Support inbox agent for peptide brands
- Support inbox agent for skincare brands
- Support inbox agent for sleep brands
- Support inbox agent for longevity brands
- Support inbox agent for wearables companies
- Support inbox agent for gyms and fitness studios
- Support inbox agent for mental wellness apps
- Support inbox agent for pharmacies