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Support inbox agent for SMS

The support inbox agent for SMS answers support messages that arrive on SMS.

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Northfield NutritionSupport inbox agentSMS
  1. 42 new tickets overnightShopify
  2. Support inbox agent: Morning. 42 tickets came in overnight. I answered and closed 31: 18 order status, 9 product questions and 4 address changes.
  3. Support inbox agent: 11 are waiting on you: 6 refunds over your limit, 3 that mention a reaction, which I don’t answer, and 2 complaints.
  4. Customer: Send me the reaction ones first.
  5. 3 tickets assigned to you, each with a summary
Sample conversation. People, brands and figures are made up.

What it can do with SMS

  • Answers support messages that arrive on SMS
  • Send one message or up to 500 at once
  • Check opt-outs before every send
  • Time delivery to the person’s time zone and quiet hours

Tools.

SMSLiveGorgiasCustomShopifyLiveEmailLiveSlackCustom

Questions

What does the support inbox agent do with SMS?

Answers support messages that arrive on SMS.

Is the SMS connector live?

Yes.

Which tickets does the support inbox agent close on its own?

Routine ones you allow, such as order status, address changes, product questions answered by your help articles, and refunds under your limit.

Is it the same agent on SMS as on our website?

Yes.

Does the agent make health claims about our supplements?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

The support inbox agent by vertical

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