Live

Support inbox agent for Web chat embed

The support inbox agent for Web chat embed answers support messages that arrive on Web chat embed.

Northfield NutritionSupport inbox agentWeb chat embed

42 new tickets overnightShopify
Support inbox agent: Morning. 42 tickets came in overnight. I answered and closed 31: 18 order status, 9 product questions and 4 address changes.
Support inbox agent: 11 are waiting on you: 6 refunds over your limit, 3 that mention a reaction, which I don’t answer, and 2 complaints.
Customer: Send me the reaction ones first.
3 tickets assigned to you, each with a summary

Sample conversation. People, brands and figures are made up.

What it can do with Web chat embed

Answers support messages that arrive on Web chat embed
Add the agent to any site with one script tag: chat, voice and the face scan inside it
Run on a publishable key with allowed origins and rate limits
Match your brand’s name, colours and greeting

Answers support messages that arrive on Web chat embed.

Yes.

Routine ones you allow, such as order status, address changes, product questions answered by your help articles, and refunds under your limit.

Yes.

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.