Live
Returns agent for SMS
The returns agent for SMS handles return requests on SMS.
Northfield NutritionReturns agentSMS
- Customer: I’d like to return magnesium glycinate. It’s not for me.
- Read order #4821: delivered 12 days agoShopify
- Returns agent: Sorry it didn’t suit you. It’s inside the 30-day window. I can refund it, or swap it for something else in the range. Which would you prefer?
- Customer: A refund, please.
- Return created and label sentShopify
- Returns agent: Done. Your return label is in your email. The refund goes back to your card when the parcel reaches us.
What it can do with SMS
- Handles return requests on SMS
- Send one message or up to 500 at once
- Check opt-outs before every send
- Time delivery to the person’s time zone and quiet hours
Questions
What does the returns agent do with SMS?
Handles return requests on SMS.
Is the SMS connector live?
Yes.
Does the returns agent follow our return policy?
Yes.
Is it the same agent on SMS as on our website?
Yes.
Does the agent make health claims about our supplements?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.