Live
Returns agent for WhatsApp
The returns agent for WhatsApp handles return requests on WhatsApp.
Northfield NutritionReturns agentWhatsApp
- Customer: I’d like to return magnesium glycinate. It’s not for me.
- Read order #4821: delivered 12 days agoShopify
- Returns agent: Sorry it didn’t suit you. It’s inside the 30-day window. I can refund it, or swap it for something else in the range. Which would you prefer?
- Customer: A refund, please.
- Return created and label sentShopify
- Returns agent: Done. Your return label is in your email. The refund goes back to your card when the parcel reaches us.
What it can do with WhatsApp
- Handles return requests on WhatsApp
- Answer customers and members on your own WhatsApp business number, day and night
- Read photos and voice notes, like a membership card, a label or a lab report
- Send approved templates for reminders and check-ins outside the 24-hour window
Questions
What does the returns agent do with WhatsApp?
Handles return requests on WhatsApp.
Is the WhatsApp connector live?
Yes.
Does the returns agent follow our return policy?
Yes.
Is it the same agent on WhatsApp as on our website?
Yes.
Does the agent make health claims about our supplements?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.