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Results follow-up agent for Facebook Messenger

The results follow-up agent for Facebook Messenger sends the follow-up reminders on Facebook Messenger.

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Summit PathologyResults follow-up agentFacebook Messenger
  1. Repeat test due: 3 months after the last resultFHIR lab results
  2. Results follow-up agent: Hi Ayanda, your doctor asked for a repeat cholesterol test around now. Want me to book it?
  3. Customer: Where’s closest?
  4. Found 3 collection points within 4 kmNearby care finder
  5. Results follow-up agent: The closest is 1.2 km away and open until 16:00. Tomorrow at 8:00? It’s a fasting test, so nothing but water after 22:00 tonight.
  6. Customer: Perfect.
Sample conversation. People, brands and figures are made up.

What it can do with Facebook Messenger

  • Sends the follow-up reminders on Facebook Messenger
  • Answer messages to your page with the same agent as your site
  • Send booking and checkout links in the thread
  • Hand over to a person with the history attached

Tools.

Facebook MessengerCustomFHIR lab resultsCustomNearby care finderLiveWhatsAppLiveGoogle CalendarCustom

Questions

What does the results follow-up agent do with Facebook Messenger?

Sends the follow-up reminders on Facebook Messenger.

Is the Facebook Messenger connector live?

Not yet as a ready-made connector.

Where does the results follow-up agent get the next step from?

From the report, the referring doctor or your own rules.

Is it the same agent on Facebook Messenger as on our website?

Yes.

Does the agent interpret results like a doctor would?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

The results follow-up agent by vertical

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The results follow-up agent with other connectors