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Results follow-up agent for Voice and phone calls

The results follow-up agent for Voice and phone calls sends the follow-up reminders on Voice and phone calls.

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Summit PathologyResults follow-up agentVoice and phone calls
  1. Repeat test due: 3 months after the last resultFHIR lab results
  2. Results follow-up agent: Hi Ayanda, your doctor asked for a repeat cholesterol test around now. Want me to book it?
  3. Customer: Where’s closest?
  4. Found 3 collection points within 4 kmNearby care finder
  5. Results follow-up agent: The closest is 1.2 km away and open until 16:00. Tomorrow at 8:00? It’s a fasting test, so nothing but water after 22:00 tonight.
  6. Customer: Perfect.
Sample conversation. People, brands and figures are made up.

What it can do with Voice and phone calls

  • Sends the follow-up reminders on Voice and phone calls
  • Call a person’s phone number, or talk in the browser from your app or site
  • Ask what your team would ask, in your brand’s voice
  • End every call with a transcript and a summary on the person’s record

Tools.

Voice and phone callsLiveFHIR lab resultsCustomNearby care finderLiveWhatsAppLiveGoogle CalendarCustom

Questions

What does the results follow-up agent do with Voice and phone calls?

Sends the follow-up reminders on Voice and phone calls.

Is the Voice and phone calls connector live?

Yes.

Where does the results follow-up agent get the next step from?

From the report, the referring doctor or your own rules.

Is it the same agent on Voice and phone calls as on our website?

Yes.

Does the agent interpret results like a doctor would?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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Other agents for Voice and phone calls

The results follow-up agent with other connectors