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Results follow-up agent for clinics

A ready-made Health Loops agent for clinics that makes sure patients book the follow-up their result needs.

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Riverside Family ClinicResults follow-up agentWhatsApp
  1. Repeat test due: 3 months after the last resultHealthbridge
  2. Results follow-up agent: Hi Johan, your doctor asked for a repeat cholesterol test around now. Want me to book it?
  3. Customer: Where’s closest?
  4. Found 3 collection points within 4 kmNearby care finder
  5. Results follow-up agent: The closest is 1.2 km away and open until 16:00. Tomorrow at 8:00? It’s a fasting test, so nothing but water after 22:00 tonight.
  6. Customer: Perfect.
Sample conversation. People, brands and figures are made up.

What it does with your systems

  • Reads follow-ups due in Healthbridge and books them
  • Tracks the repeat test a report from FHIR lab results asks for, and books it
  • Finds the nearest place for the follow-up
  • Sends the follow-up reminders on WhatsApp

Tools.

HealthbridgeCustomFHIR lab resultsCustomNearby care finderLiveWhatsAppLiveGoogle CalendarCustomGoodXCustom

Questions

What is a results follow-up agent for clinics?

A ready-made Health Loops agent for clinics that makes sure patients book the follow-up their result needs.

Where does the results follow-up agent get the next step from?

From the report, the referring doctor or your own rules.

Does it chase people who do not reply?

It reminds them on the schedule you set, then tells your team who still has not booked.

Does the agent triage or diagnose patients?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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