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Results follow-up agent for health insurers

A ready-made Health Loops agent that makes sure members act on screening results, using their benefits.

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Harbour Health CoverResults follow-up agentWhatsApp
  1. Repeat test due: 3 months after the last resultBupa
  2. Results follow-up agent: Hi Grace, your doctor asked for a repeat cholesterol test around now. Want me to book it?
  3. Customer: Where’s closest?
  4. Found 3 collection points within 4 kmNearby care finder
  5. Results follow-up agent: The closest is 1.2 km away and open until 16:00. Tomorrow at 8:00? It’s a fasting test, so nothing but water after 22:00 tonight.
  6. Customer: Perfect.
Sample conversation. People, brands and figures are made up.

What it does with your systems

  • Points Bupa members to the benefit that pays for the follow-up
  • Tracks the repeat test a report from FHIR lab results asks for, and books it
  • Finds the nearest place for the follow-up
  • Sends the follow-up reminders on WhatsApp

Tools.

BupaLiveFHIR lab resultsCustomNearby care finderLiveWhatsAppLiveGoogle CalendarCustomAXA HealthLive

Questions

What is a results follow-up agent for health insurers?

A ready-made Health Loops agent that makes sure members act on screening results, using their benefits.

Where does the results follow-up agent get the next step from?

From the report, the referring doctor or your own rules.

Does it chase people who do not reply?

It reminds them on the schedule you set, then tells your team who still has not booked.

Are scan results or chats used to price cover?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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Connectors it works with