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Results follow-up agent for Instagram messages

The results follow-up agent for Instagram messages sends the follow-up reminders on Instagram messages.

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Summit PathologyResults follow-up agentInstagram messages
  1. Repeat test due: 3 months after the last resultFHIR lab results
  2. Results follow-up agent: Hi Ayanda, your doctor asked for a repeat cholesterol test around now. Want me to book it?
  3. Customer: Where’s closest?
  4. Found 3 collection points within 4 kmNearby care finder
  5. Results follow-up agent: The closest is 1.2 km away and open until 16:00. Tomorrow at 8:00? It’s a fasting test, so nothing but water after 22:00 tonight.
  6. Customer: Perfect.
Sample conversation. People, brands and figures are made up.

What it can do with Instagram messages

  • Sends the follow-up reminders on Instagram messages
  • Answer product questions sent by direct message
  • Reply to story mentions and comments that ask a question
  • Send a checkout or booking link in the thread

Tools.

Instagram messagesCustomFHIR lab resultsCustomNearby care finderLiveWhatsAppLiveGoogle CalendarCustom

Questions

What does the results follow-up agent do with Instagram messages?

Sends the follow-up reminders on Instagram messages.

Is the Instagram messages connector live?

Not yet as a ready-made connector.

Where does the results follow-up agent get the next step from?

From the report, the referring doctor or your own rules.

Is it the same agent on Instagram messages as on our website?

Yes.

Does the agent interpret results like a doctor would?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

The results follow-up agent by vertical

Other agents for Instagram messages

The results follow-up agent with other connectors