Live
Results follow-up agent for Discovery Health
The results follow-up agent for Discovery Health makes sure the next step after a result actually happens.
Riverside Family ClinicResults follow-up agentWhatsApp
- Repeat test due: 3 months after the last resultDiscovery Health
- Results follow-up agent: Hi Johan, your doctor asked for a repeat cholesterol test around now. Want me to book it?
- Customer: Where’s closest?
- Found 3 collection points within 4 kmNearby care finder
- Results follow-up agent: The closest is 1.2 km away and open until 16:00. Tomorrow at 8:00? It’s a fasting test, so nothing but water after 22:00 tonight.
- Customer: Perfect.
What it can do with Discovery Health
- Points Discovery Health members to the benefit that pays for the follow-up
- Match the member to their Discovery Health option from the 24 on file (Classic Saver, KeyCare Plus, Essential Saver and 21 more), with their membership number, from a message or a photo of their card
- Answer what the member’s option covers from the Discovery Health plan guide, with the figures for their option and the source shown
- Read a claims or benefit statement the member sends and explain each line still owed, in plain words
Questions
What does the results follow-up agent do with Discovery Health?
Points Discovery Health members to the benefit that pays for the follow-up.
Is the Discovery Health connector live?
Yes.
Where does the results follow-up agent get the next step from?
From the report, the referring doctor or your own rules.
Does the agent decide Discovery Health claims or authorisations?
No.
Does the agent triage or diagnose patients?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.