Custom, built in days
Benefits agent for Facebook Messenger
The benefits agent for Facebook Messenger answers benefit questions on Facebook Messenger.
Coastline Medical SchemeBenefits agentFacebook Messenger
- Customer: Does my plan cover physio?
- Read the plan guide for the member’s optionDiscovery Health
- Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
- Customer: Yes please.
- Found 3 nearbyNearby care finder
What it can do with Facebook Messenger
- Answers benefit questions on Facebook Messenger
- Answer messages to your page with the same agent as your site
- Send booking and checkout links in the thread
- Hand over to a person with the history attached
Questions
What does the benefits agent do with Facebook Messenger?
Answers benefit questions on Facebook Messenger.
Is the Facebook Messenger connector live?
Not yet as a ready-made connector.
Where do the benefits agent’s answers come from?
From the scheme’s own plan guide for the member’s option, or your own plan documents, with the source shown.
Is it the same agent on Facebook Messenger as on our website?
Yes.
Where do the agent’s answers about benefits come from?
From the scheme’s own published plan guide for the member’s option, and from statements the member sends.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.