Live
Benefits agent for SMS
The benefits agent for SMS answers benefit questions on SMS.
Coastline Medical SchemeBenefits agentSMS
- Customer: Does my plan cover physio?
- Read the plan guide for the member’s optionDiscovery Health
- Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
- Customer: Yes please.
- Found 3 nearbyNearby care finder
What it can do with SMS
- Answers benefit questions on SMS
- Send one message or up to 500 at once
- Check opt-outs before every send
- Time delivery to the person’s time zone and quiet hours
Questions
What does the benefits agent do with SMS?
Answers benefit questions on SMS.
Is the SMS connector live?
Yes.
Where do the benefits agent’s answers come from?
From the scheme’s own plan guide for the member’s option, or your own plan documents, with the source shown.
Is it the same agent on SMS as on our website?
Yes.
Where do the agent’s answers about benefits come from?
From the scheme’s own published plan guide for the member’s option, and from statements the member sends.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.