Custom, built in days
Benefits agent for Telegram
The benefits agent for Telegram answers benefit questions on Telegram.
Coastline Medical SchemeBenefits agentTelegram
- Customer: Does my plan cover physio?
- Read the plan guide for the member’s optionDiscovery Health
- Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
- Customer: Yes please.
- Found 3 nearbyNearby care finder
What it can do with Telegram
- Answers benefit questions on Telegram
- Run your agent as a Telegram bot
- Send reminders and check-ins to people who opt in
- Accept photos and voice notes
Questions
What does the benefits agent do with Telegram?
Answers benefit questions on Telegram.
Is the Telegram connector live?
Not yet as a ready-made connector.
Where do the benefits agent’s answers come from?
From the scheme’s own plan guide for the member’s option, or your own plan documents, with the source shown.
Is it the same agent on Telegram as on our website?
Yes.
Where do the agent’s answers about benefits come from?
From the scheme’s own published plan guide for the member’s option, and from statements the member sends.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.