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Benefits agent for Voice and phone calls
The benefits agent for Voice and phone calls answers benefit questions on Voice and phone calls.
Coastline Medical SchemeBenefits agentVoice and phone calls
- Customer: Does my plan cover physio?
- Read the plan guide for the member’s optionDiscovery Health
- Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
- Customer: Yes please.
- Found 3 nearbyNearby care finder
What it can do with Voice and phone calls
- Answers benefit questions on Voice and phone calls
- Call a person’s phone number, or talk in the browser from your app or site
- Ask what your team would ask, in your brand’s voice
- End every call with a transcript and a summary on the person’s record
Questions
What does the benefits agent do with Voice and phone calls?
Answers benefit questions on Voice and phone calls.
Is the Voice and phone calls connector live?
Yes.
Where do the benefits agent’s answers come from?
From the scheme’s own plan guide for the member’s option, or your own plan documents, with the source shown.
Is it the same agent on Voice and phone calls as on our website?
Yes.
Where do the agent’s answers about benefits come from?
From the scheme’s own published plan guide for the member’s option, and from statements the member sends.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.