Live
Benefits agent for Email
The benefits agent for Email answers benefit questions on Email.
Coastline Medical SchemeBenefits agentEmail
- Customer: Does my plan cover physio?
- Read the plan guide for the member’s optionDiscovery Health
- Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
- Customer: Yes please.
- Found 3 nearbyNearby care finder
What it can do with Email
- Answers benefit questions on Email
- Send results, summaries and receipts by email
- Pick up a reply and carry on as a conversation
- Attach a PDF report, like a scan report or a statement explainer
Questions
What does the benefits agent do with Email?
Answers benefit questions on Email.
Is the Email connector live?
Yes.
Where do the benefits agent’s answers come from?
From the scheme’s own plan guide for the member’s option, or your own plan documents, with the source shown.
Is it the same agent on Email as on our website?
Yes.
Where do the agent’s answers about benefits come from?
From the scheme’s own published plan guide for the member’s option, and from statements the member sends.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.