Benefits agent for dental practices
A ready-made Health Loops agent that explains what the patient’s plan guide says about dentistry before the visit.
Bright Street DentalBenefits agentSMS
- Customer: Does my plan cover a check-up and clean?
- Read the plan guide for the member’s optionDiscovery Health
- Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
- Customer: Yes please.
- Found 3 nearbyNearby care finder
What it does with your systems
- Answers what Discovery Health plans cover, with the figures for the member’s option
- Answers what GEMS plans cover, with the figures for the member’s option
- Answers benefit questions on WhatsApp
- Finds nearby care after a cover answer, with the scheme’s network first
Questions
What is a benefits agent for dental practices?
A ready-made Health Loops agent that explains what the patient’s plan guide says about dentistry before the visit.
Where do the benefits agent’s answers come from?
From the scheme’s own plan guide for the member’s option, or your own plan documents, with the source shown.
Does it know a member’s balance?
Only from a statement the member sends, with its date.
Can the agent check what a patient’s medical aid pays?
It can explain what the patient’s plan guide says about dentistry where the scheme’s guide is on file, and point them to the scheme to confirm.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.