Benefits agent for employers
A ready-made Health Loops agent for employers that helps staff understand the medical aid you provide.
Ridgeway LogisticsBenefits agentWhatsApp
- Customer: Does my plan cover physio?
- Read the plan guide for the member’s optionDiscovery Health
- Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
- Customer: Yes please.
- Found 3 nearbyNearby care finder
What it does with your systems
- Answers what Discovery Health plans cover, with the figures for the member’s option
- Answers what GEMS plans cover, with the figures for the member’s option
- Answers benefit questions on WhatsApp
- Finds nearby care after a cover answer, with the scheme’s network first
Questions
What is a benefits agent for employers?
A ready-made Health Loops agent for employers that helps staff understand the medical aid you provide.
Where do the benefits agent’s answers come from?
From the scheme’s own plan guide for the member’s option, or your own plan documents, with the source shown.
Does it know a member’s balance?
Only from a statement the member sends, with its date.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.