Custom, built in days
Benefits agent for Slack
The benefits agent for Slack answers medical aid and benefit questions privately in Slack.
Ridgeway LogisticsBenefits agentSlack
- Customer: Does my plan cover physio?
- Read the plan guide for the member’s optionDiscovery Health
- Benefits agent: Your plan guide pays that from your day-to-day benefit, up to its annual limit. From the statement you sent on 3 October, you have about R2,300 left. Want the nearest network options?
- Customer: Yes please.
- Found 3 nearbyNearby care finder
What it can do with Slack
- Answers medical aid and benefit questions privately in Slack
- Run an operations agent in your team’s channels, like a support inbox summary each morning
- Post handovers from customer agents for a person to pick up
- Let staff check in privately in a direct message
Questions
What does the benefits agent do with Slack?
Answers medical aid and benefit questions privately in Slack.
Is the Slack connector live?
Not yet as a ready-made connector.
Where do the benefits agent’s answers come from?
From the scheme’s own plan guide for the member’s option, or your own plan documents, with the source shown.
Is it the same agent on Slack as on our website?
Yes.
Can HR see what staff say to the agent?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.