Custom, built in days
Test kit agent for Facebook Messenger
The test kit agent for Facebook Messenger guides customers through the kit on Facebook Messenger.
Summit PathologyTest kit agentFacebook Messenger
- Kit deliveredFHIR lab results
- Test kit agent: Your test kit arrived, Ayanda. It takes about 10 minutes. It’s best done in the morning before you eat. Ready to start?
- Customer: Tomorrow morning.
- Test kit agent: Perfect. I’ll message you at 7:00 with step 1: register the code on the tube.
- Reminder set for 7:00Health Loops
What it can do with Facebook Messenger
- Guides customers through the kit on Facebook Messenger
- Answer messages to your page with the same agent as your site
- Send booking and checkout links in the thread
- Hand over to a person with the history attached
Questions
What does the test kit agent do with Facebook Messenger?
Guides customers through the kit on Facebook Messenger.
Is the Facebook Messenger connector live?
Not yet as a ready-made connector.
Does the test kit agent explain results?
Yes, each marker against the lab’s reference range, in plain words.
Is it the same agent on Facebook Messenger as on our website?
Yes.
Does the agent interpret results like a doctor would?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.