Live
Test kit agent for WhatsApp
The test kit agent for WhatsApp guides customers through the kit on WhatsApp.
Summit PathologyTest kit agentWhatsApp
- Kit deliveredFHIR lab results
- Test kit agent: Your test kit arrived, Ayanda. It takes about 10 minutes. It’s best done in the morning before you eat. Ready to start?
- Customer: Tomorrow morning.
- Test kit agent: Perfect. I’ll message you at 7:00 with step 1: register the code on the tube.
- Reminder set for 7:00Health Loops
What it can do with WhatsApp
- Guides customers through the kit on WhatsApp
- Answer customers and members on your own WhatsApp business number, day and night
- Read photos and voice notes, like a membership card, a label or a lab report
- Send approved templates for reminders and check-ins outside the 24-hour window
Questions
What does the test kit agent do with WhatsApp?
Guides customers through the kit on WhatsApp.
Is the WhatsApp connector live?
Yes.
Does the test kit agent explain results?
Yes, each marker against the lab’s reference range, in plain words.
Is it the same agent on WhatsApp as on our website?
Yes.
Does the agent interpret results like a doctor would?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.