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Test kit agent for Web chat embed

The test kit agent for Web chat embed guides customers through the kit on Web chat embed.

Summit PathologyTest kit agentWeb chat embed
  1. Kit deliveredFHIR lab results
  2. Test kit agent: Your test kit arrived, Ayanda. It takes about 10 minutes. It’s best done in the morning before you eat. Ready to start?
  3. Customer: Tomorrow morning.
  4. Test kit agent: Perfect. I’ll message you at 7:00 with step 1: register the code on the tube.
  5. Reminder set for 7:00Health Loops
Sample conversation. People, brands and figures are made up.

What it can do with Web chat embed

  • Guides customers through the kit on Web chat embed
  • Add the agent to any site with one script tag: chat, voice and the face scan inside it
  • Run on a publishable key with allowed origins and rate limits
  • Match your brand’s name, colours and greeting

Questions

What does the test kit agent do with Web chat embed?

Guides customers through the kit on Web chat embed.

Is the Web chat embed connector live?

Yes.

Does the test kit agent explain results?

Yes, each marker against the lab’s reference range, in plain words.

Is it the same agent on Web chat embed as on our website?

Yes.

Does the agent interpret results like a doctor would?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.