Live
Test kit agent for SMS
The test kit agent for SMS guides customers through the kit on SMS.
Summit PathologyTest kit agentSMS
- Kit deliveredFHIR lab results
- Test kit agent: Your test kit arrived, Ayanda. It takes about 10 minutes. It’s best done in the morning before you eat. Ready to start?
- Customer: Tomorrow morning.
- Test kit agent: Perfect. I’ll message you at 7:00 with step 1: register the code on the tube.
- Reminder set for 7:00Health Loops
What it can do with SMS
- Guides customers through the kit on SMS
- Send one message or up to 500 at once
- Check opt-outs before every send
- Time delivery to the person’s time zone and quiet hours
Questions
What does the test kit agent do with SMS?
Guides customers through the kit on SMS.
Is the SMS connector live?
Yes.
Does the test kit agent explain results?
Yes, each marker against the lab’s reference range, in plain words.
Is it the same agent on SMS as on our website?
Yes.
Does the agent interpret results like a doctor would?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.