Live
Test kit agent for Voice and phone calls
A ready-made Health Loops agent that guides customers through the kit on Voice and phone calls.
Summit PathologyTest kit agentVoice and phone calls
- Kit deliveredFHIR lab results
- Test kit agent: Your test kit arrived, Ayanda. It takes about 10 minutes. It’s best done in the morning before you eat. Ready to start?
- Customer: Tomorrow morning.
- Test kit agent: Perfect. I’ll message you at 7:00 with step 1: register the code on the tube.
- Reminder set for 7:00Health Loops
What it can do with Voice and phone calls
- Guides customers through the kit on Voice and phone calls
- Call a person’s phone number, or talk in the browser from your app or site
- Ask what your team would ask, in your brand’s voice
- End every call with a transcript and a summary on the person’s record
Questions
What does the test kit agent do with Voice and phone calls?
Guides customers through the kit on Voice and phone calls.
Is the Voice and phone calls connector live?
Yes.
Does the test kit agent explain results?
Yes, each marker against the lab’s reference range, in plain words.
Is it the same agent on Voice and phone calls as on our website?
Yes.
Does the agent interpret results like a doctor would?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.