Live
Lab results agent for Voice and phone calls
A ready-made Health Loops agent that sends results and the explainer on Voice and phone calls.
Summit PathologyLab results agentVoice and phone calls
- Results released: full blood count and lipid panelFHIR lab results
- Lab results agent: Hi Ayanda, your results from Summit Pathology are ready. Want me to go through them?
- Customer: Yes please. Is anything wrong?
- Lab results agent: Eleven of your twelve results are inside the lab’s reference range. Your LDL cholesterol is 3.4 mmol/L, a little above the range of under 3.0. It’s worth talking through with your doctor, and the report doesn’t mark it as urgent.
- Customer: Can you book that?
- Booked a follow-up for ThursdayPractice diary
What it can do with Voice and phone calls
- Sends results and the explainer on Voice and phone calls
- Call a person’s phone number, or talk in the browser from your app or site
- Ask what your team would ask, in your brand’s voice
- End every call with a transcript and a summary on the person’s record
Questions
What does the lab results agent do with Voice and phone calls?
Sends results and the explainer on Voice and phone calls.
Is the Voice and phone calls connector live?
Yes.
Does the lab results agent tell people what their results mean for them?
It explains each result in plain words against the lab’s reference range and says which sit outside it.
Is it the same agent on Voice and phone calls as on our website?
Yes.
Does the agent interpret results like a doctor would?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.