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Appointment reminder agent for Outlook Calendar

The appointment reminder agent for Outlook Calendar confirms or moves Outlook Calendar bookings from a one-word reply.

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Riverside Family ClinicAppointment reminder agentWhatsApp
  1. Appointment reminder agent: Hi Johan, a reminder of your appointment at Riverside Family Clinic tomorrow at 09:00. Reply 1 to confirm or 2 to move it.
  2. Customer: 2
  3. Read open slotsOutlook Calendar
  4. Appointment reminder agent: No problem. Thursday at 11:00 or Friday at 14:30?
  5. Customer: Friday.
  6. Moved to Friday 14:30, slot offered to the waiting listOutlook Calendar
Sample conversation. People, brands and figures are made up.

What it can do with Outlook Calendar

  • Confirms or moves Outlook Calendar bookings from a one-word reply
  • Read open slots from Outlook Calendar and offer the person two or three that suit them
  • Book the slot they pick and send a confirmation with the details
  • Move or cancel a booking when the person asks

Tools.

Outlook CalendarCustomSMSLiveWhatsAppLiveGoogle CalendarCustomVoice and phone callsLive

Questions

What does the appointment reminder agent do with Outlook Calendar?

Confirms or moves Outlook Calendar bookings from a one-word reply.

Is the Outlook Calendar connector live?

Not yet as a ready-made connector.

Which channels does the appointment reminder agent use?

SMS, WhatsApp, email or a phone call, per person and per practice.

Can the agent book straight into Outlook Calendar?

Yes, once the Outlook Calendar connector is built.

Does the agent triage or diagnose patients?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

The appointment reminder agent by vertical

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The appointment reminder agent with other connectors