Appointment reminder agent for physiotherapy practices

A ready-made Health Loops agent that keeps patients on their course with reminders and easy rescheduling.

Motion PhysioAppointment reminder agentWhatsApp
  1. Appointment reminder agent: Hi Karen, a reminder of your appointment at Motion Physio tomorrow at 09:00. Reply 1 to confirm or 2 to move it.
  2. Customer: 2
  3. Read open slotsCliniko
  4. Appointment reminder agent: No problem. Thursday at 11:00 or Friday at 14:30?
  5. Customer: Friday.
  6. Moved to Friday 14:30, slot offered to the waiting listCliniko
Sample conversation. People, brands and figures are made up.

What it does with your systems

  • Reads tomorrow’s Cliniko diary and confirms or moves each booking there
  • Sends reminders on SMS
  • Sends reminders on WhatsApp
  • Confirms or moves Google Calendar bookings from a one-word reply

Questions

What is a appointment reminder agent for physiotherapy practices?

A ready-made Health Loops agent that keeps patients on their course with reminders and easy rescheduling.

Which channels does the appointment reminder agent use?

SMS, WhatsApp, email or a phone call, per person and per practice.

Does the front desk need to do anything?

No.

Does the agent change a patient’s exercise programme?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.