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Appointment reminder agent for Google Calendar

The appointment reminder agent for Google Calendar confirms or moves Google Calendar bookings from a one-word reply.

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Riverside Family ClinicAppointment reminder agentWhatsApp
  1. Appointment reminder agent: Hi Johan, a reminder of your appointment at Riverside Family Clinic tomorrow at 09:00. Reply 1 to confirm or 2 to move it.
  2. Customer: 2
  3. Read open slotsGoogle Calendar
  4. Appointment reminder agent: No problem. Thursday at 11:00 or Friday at 14:30?
  5. Customer: Friday.
  6. Moved to Friday 14:30, slot offered to the waiting listGoogle Calendar
Sample conversation. People, brands and figures are made up.

What it can do with Google Calendar

  • Confirms or moves Google Calendar bookings from a one-word reply
  • Read open slots from Google Calendar and offer the person two or three that suit them
  • Book the slot they pick and send a confirmation with the details
  • Move or cancel a booking when the person asks

Tools.

Google CalendarCustomSMSLiveWhatsAppLiveVoice and phone callsLive

Questions

What does the appointment reminder agent do with Google Calendar?

Confirms or moves Google Calendar bookings from a one-word reply.

Is the Google Calendar connector live?

Not yet as a ready-made connector.

Which channels does the appointment reminder agent use?

SMS, WhatsApp, email or a phone call, per person and per practice.

Can the agent book straight into Google Calendar?

Yes, once the Google Calendar connector is built.

Does the agent triage or diagnose patients?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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