Custom, built in days
Renewal agent for Facebook Messenger
The renewal agent for Facebook Messenger runs renewal conversations on Facebook Messenger.
Harbour Health CoverRenewal agentFacebook Messenger
- Renewal agent: Hi Grace, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearBupa
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it can do with Facebook Messenger
- Runs renewal conversations on Facebook Messenger
- Answer messages to your page with the same agent as your site
- Send booking and checkout links in the thread
- Hand over to a person with the history attached
Questions
What does the renewal agent do with Facebook Messenger?
Runs renewal conversations on Facebook Messenger.
Is the Facebook Messenger connector live?
Not yet as a ready-made connector.
Does the renewal agent sell plans?
No.
Is it the same agent on Facebook Messenger as on our website?
Yes.
Are scan results or chats used to price cover?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.