Live
Renewal agent for SMS
The renewal agent for SMS runs renewal conversations on SMS.
Harbour Health CoverRenewal agentSMS
- Renewal agent: Hi Grace, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearBupa
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it can do with SMS
- Runs renewal conversations on SMS
- Send one message or up to 500 at once
- Check opt-outs before every send
- Time delivery to the person’s time zone and quiet hours
Questions
What does the renewal agent do with SMS?
Runs renewal conversations on SMS.
Is the SMS connector live?
Yes.
Does the renewal agent sell plans?
No.
Is it the same agent on SMS as on our website?
Yes.
Are scan results or chats used to price cover?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.