Custom, built in days
Renewal agent for Instagram messages
The renewal agent for Instagram messages runs renewal conversations on Instagram messages.
Harbour Health CoverRenewal agentInstagram messages
- Renewal agent: Hi Grace, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearBupa
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it can do with Instagram messages
- Runs renewal conversations on Instagram messages
- Answer product questions sent by direct message
- Reply to story mentions and comments that ask a question
- Send a checkout or booking link in the thread
Questions
What does the renewal agent do with Instagram messages?
Runs renewal conversations on Instagram messages.
Is the Instagram messages connector live?
Not yet as a ready-made connector.
Does the renewal agent sell plans?
No.
Is it the same agent on Instagram messages as on our website?
Yes.
Are scan results or chats used to price cover?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.