Renewal agent for health insurers
A ready-made Health Loops agent for health insurers that explains renewal changes before members hear it elsewhere.
Harbour Health CoverRenewal agentWhatsApp
- Renewal agent: Hi Grace, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearBupa
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it does with your systems
- Explains what changes on Bupa options at renewal and compares them
- Runs renewal conversations on WhatsApp
- Runs renewal conversations on Voice and phone calls
- Runs renewal conversations on Email
Questions
What is a renewal agent for health insurers?
A ready-made Health Loops agent for health insurers that explains renewal changes before members hear it elsewhere.
Does the renewal agent sell plans?
No.
What if a member wants to leave?
It hands them to your team with the reason and the comparison attached.
Are scan results or chats used to price cover?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.