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Renewal agent for Voice and phone calls
The renewal agent for Voice and phone calls runs renewal conversations on Voice and phone calls.
Harbour Health CoverRenewal agentVoice and phone calls
- Renewal agent: Hi Grace, your cover renews on 1 January. Want a two-line summary of what changes on your option?
- Customer: Yes please.
- Compared this year and next yearBupa
- Renewal agent: Your benefits stay the same and the monthly contribution goes up. You mostly used day-to-day benefits this year, so your current option still fits. Want me to compare one other option?
- Customer: No, that’s fine.
What it can do with Voice and phone calls
- Runs renewal conversations on Voice and phone calls
- Call a person’s phone number, or talk in the browser from your app or site
- Ask what your team would ask, in your brand’s voice
- End every call with a transcript and a summary on the person’s record
Questions
What does the renewal agent do with Voice and phone calls?
Runs renewal conversations on Voice and phone calls.
Is the Voice and phone calls connector live?
Yes.
Does the renewal agent sell plans?
No.
Is it the same agent on Voice and phone calls as on our website?
Yes.
Are scan results or chats used to price cover?
No.
Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.