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Intake and booking agent for Thriva

The intake and booking agent for Thriva is a ready-made agent on Health Loops.

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Balance TwelveIntake and booking agentWhatsApp
  1. Customer: Hi, I’d like to book. Starting the programme next week.
  2. Red-flag check: none foundSymptom red flags
  3. Read open slotsThriva
  4. Intake and booking agent: Thanks Lerato. I can book you in at Balance Twelve on Tuesday at 10:30 or Wednesday at 15:00. Which suits you?
  5. Customer: Tuesday.
  6. Booked and intake filedThriva
  7. Intake and booking agent: You’re booked for Tuesday at 10:30. I’ll send a reminder the day before. If anything gets worse before then, message me straight away.
Sample conversation. People, brands and figures are made up.

What it can do with Thriva

  • Books a collection or a visit when a result from Thriva calls for one
  • Walk the customer through activating their Thriva kit and taking the sample, step by step
  • Remind them to post the sample back, and tell them when the lab has it
  • Explain each result against the lab’s reference range when it is ready, and suggest when to test again

Tools.

ThrivaCustomSymptom red flagsLiveWhatsAppLiveGoogle CalendarCustomVoice and phone callsLive

Questions

What does the intake and booking agent do with Thriva?

Books a collection or a visit when a result from Thriva calls for one.

Is the Thriva connector live?

Not yet as a ready-made connector.

Does the intake and booking agent triage people clinically?

No.

Does the agent interpret Thriva results like a doctor?

No.

Does the agent change anyone’s medication or plan?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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