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Intake and booking agent for Unilabs

The intake and booking agent for Unilabs is a ready-made agent on Health Loops.

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Riverside Family ClinicIntake and booking agentWhatsApp
  1. Customer: Hi, I’d like to book. A cough that has lasted two weeks.
  2. Red-flag check: none foundSymptom red flags
  3. Read open slotsUnilabs
  4. Intake and booking agent: Thanks Johan. I can book you in at Riverside Family Clinic on Tuesday at 10:30 or Wednesday at 15:00. Which suits you?
  5. Customer: Tuesday.
  6. Booked and intake filedUnilabs
  7. Intake and booking agent: You’re booked for Tuesday at 10:30. I’ll send a reminder the day before. If anything gets worse before then, message me straight away.
Sample conversation. People, brands and figures are made up.

What it can do with Unilabs

  • Books a collection or a visit when a result from Unilabs calls for one
  • Receive each result from Unilabs as soon as it is released, and start the right follow-up
  • Explain each marker in plain words against the lab’s own reference range, and say which sit outside it
  • Send results marked urgent to a person on your team at once, with the report attached

Tools.

UnilabsCustomSymptom red flagsLiveWhatsAppLiveGoogle CalendarCustomVoice and phone callsLive

Questions

What does the intake and booking agent do with Unilabs?

Books a collection or a visit when a result from Unilabs calls for one.

Is the Unilabs connector live?

Not yet as a ready-made connector.

Does the intake and booking agent triage people clinically?

No.

Does the agent interpret Unilabs results like a doctor?

No.

Does the agent triage or diagnose patients?

No.

Ollie’s agents give wellness guidance. They don’t diagnose or prescribe, and hand off to a human expert when needed.

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